Giving back to the community: Special telethon, in partnership with ISGH, on ARY (September 24, 2017 at 12:00 PM CST) to support US Muslim Organizations Harvey Relief Fund.

We deliver highly trained staff and cutting edge technology to all of clients, as well to our client's customers. We offer each client a custom call center service designed with you in mind.

Contact Center Services

Our state-of-the-art call centers can provide live operator, chat and web based support. FN Contact Center is acknowledged within the call center industry, clients, as a benchmark in providing the highest level of quality customer service. Regardless of the size of your company (Small / Medium / Enterprise) or your call center service requirements; a unique, one of a kind solution will be designed just for you.

We deliver highly trained staff and cutting edge technology to all of clients, as well to our client's customers. We offer each client a custom call center service designed with you in mind.

Our services include inbound and outbound telemarketing, toll free services, live web chat, help desk, conference and seminar registration, email response services, conference & seminar registration, appointment scheduling, virtual receptionist, and general call center services.

Below is a list of the call center services we offer:


Click To Talk

A module is placed on your web site where customers enter their telephone number and a call center agent contacts them.

Conference & Seminar Registration

Register attendees for conferences, events, seminars and classes. Service includes processing credit cards for registrations.


Customer Acquisition

Programs for customer acquisition including lead qualification, lead generation, workflow management, and customer follow-up.

Customer Follow Up

Following up with customers after a sale and during the live of the customer to good customer service relationships.


Direct Response

Call center agents managing telephone calls from your direct response marketing program including taking orders, setting up appointments, and fulfillment service.

Email Response

Respond to customers emails quickly to provide customer service and help facilitate the sales process.


Emergency Response

Operators answering and dispatching emergency calls as well as an overflow call center in case of emergency situation.

Fulfillment Service

Product fulfillment solutions for ecommerce merchants.


Help Desk Outsourcing

Outsourcing help desk requirements for software companies as well as many other industries and products.

IVR Service: Interactive Voice Response Services

Caller uses a touch tone telephone to interact with a database that the call center sets up.


Lead Capture

Lead capture with live telephone answering.

Lead Generation Service

Programs to generate business leads focusing on outbound telemarketing.


Live Web Chat

A module is placed on your web site where the web site visitor can interact with a call center agent.

Order Taking Service

Call center is able to take orders from the caller and input them directly into your web site or provide an order form if you do not have one.


Outbound Telemarketing Services

Description of our outbound telemarketing services.

Up Sell / Cross Sell

Operators sell other products to new customers and existing customers while they are on the telephone line.


Characteristics Optimal Sourcing

  • A global delivery network designed to source the optimal mix of resources with skill and scale in key geographical locations
  • Skill profiling process covers seven essential skills to determine the right skill for the right job
  • Clustering of resources based on ‘right skilling’

Training Language and communication Domain

  • Voice Lab with tools to supplement language training
  • Competency Development Group invests in dedicated and experienced customer service resources, trainers and domain experts from the U.S. and U.K.
  • Voice Lab with tools to supplement language training
  • Customer Service Center of Excellence ensures proficiency through a competency framework and certifications in customer service
  • Domain-specific training for industries

Operations

  • Performance management is driven by OPEX scorecards, management review systems and customer satisfaction indicators
  • Service Level Agreement (SLA) management focuses on SLA adherence, compliance with processes and increased productivity
  • People management covers employee satisfaction initiatives, attrition control programs, and rewards and recognitions

Technology

  • A globally hosted voice infrastructure to take calls from anywhere in the world to our delivery centers
  • Various productivity improvement toolkits like unified desktop, multichannel integration
  • Complete ACD functionality and complete IVR functionality along with web-based real-time reporting