Our state-of-the-art call centers can provide live operator, chat and web based support. FN Contact Center is acknowledged within the call center industry, clients, as a benchmark in providing the highest level of quality customer service. Regardless of the size of your company (Small / Medium / Enterprise) or your call center service requirements; a unique, one of a kind solution will be designed just for you.
We deliver highly trained staff and cutting edge technology to all of clients, as well to our client's customers. We offer each client a custom call center service designed with you in mind.
Our services include inbound and outbound telemarketing, toll free services, live web chat, help desk, conference and seminar registration, email response services, conference & seminar registration, appointment scheduling, virtual receptionist, and general call center services.
Below is a list of the call center services we offer:
A module is placed on your web site where customers enter their telephone number and a call center agent contacts them.
Register attendees for conferences, events, seminars and classes. Service includes processing credit cards for registrations.
Programs for customer acquisition including lead qualification, lead generation, workflow management, and customer follow-up.
Following up with customers after a sale and during the live of the customer to good customer service relationships.
Call center agents managing telephone calls from your direct response marketing program including taking orders, setting up appointments, and fulfillment service.
Respond to customers emails quickly to provide customer service and help facilitate the sales process.
Operators answering and dispatching emergency calls as well as an overflow call center in case of emergency situation.
Product fulfillment solutions for ecommerce merchants.
Outsourcing help desk requirements for software companies as well as many other industries and products.
Caller uses a touch tone telephone to interact with a database that the call center sets up.
Lead capture with live telephone answering.
Programs to generate business leads focusing on outbound telemarketing.
A module is placed on your web site where the web site visitor can interact with a call center agent.
Call center is able to take orders from the caller and input them directly into your web site or provide an order form if you do not have one.
Description of our outbound telemarketing services.
Operators sell other products to new customers and existing customers while they are on the telephone line.